AI Customer Experience Platform
AI customer support, built in your language. Pilot on your real data in 4–6 weeks.
Voicebots, chatbots, process automation and real-time analytics. One integrated stack for enterprise clients in the CEE region and the EU. Native in Serbian, Croatian, Bosnian, Slovenian and English.
Trusted by teams across the region
The Problem
Your customer support is generating data you cannot hear.
Three signals every operations leader sees, and most ignore.
Half of your call volume is routine work that should never reach a human.
Appointment scheduling, status checks, password resets, simple lookups. These are conversations agents have hundreds of times a week.
Your best agents are invisible in the numbers.
One agent resolves 45% on first contact. Another resolves 13%. Without conversation-level analytics, you do not know who.
You are paying R&D risk for AI vendors who have not built what they promise.
Mid-tier vendors sell "agentic AI" capabilities they are still developing. Your brand pays the price of their learning curve.
The Platform
One stack, not four vendors.
Conversational AI, Process Automation and Business Intelligence built together, with a feedback loop that makes each component smarter over time.
Conversational AI
Voice and chat agents that speak Serbian, Croatian, Bosnian, Slovenian and English natively. Available on web, Viber, WhatsApp, Instagram and phone. Intelligent routing, sentiment detection, intent recognition.
Learn more →Process Automation
From appointment scheduling and email workflows to data extraction and ticket routing. End-to-end automation of routine processes, with human escalation only where it truly matters.
Learn more →BIL Analytics
Real-time dashboard with agent performance scores, sentiment analysis, category classification and drill-down to individual conversations. The same dashboard you saw in our case studies, yours, on your data.
Learn more →Case Study · Atlas24h
Atlas24h improved sales by 23% by answering faster than competitors.
Atlas24h, a leading roadside assistance provider, faced a structural problem: at peak hours, customers waited 5–7 minutes for a response. Each minute was a lost sale. After 4 weeks with StartAI, that wait dropped to seconds.
Before: 5–7 minute response time at peak hours, manual triage, no visibility into agent performance.
After: 5–10 second response time, automated triage, real-time agent and sentiment dashboards.
“StartAI was instrumental in helping us scale without compromising on service or sales. We expected a chatbot. We got a system that changed how we operate.”
Marios Skutelis, COO, Atlas24h
How We Work
From first call to production, in weeks, not quarters.
Our approach is structured so you see results before signing a long-term contract.
Discovery
A 60-minute call to understand your processes, your data, your goals. We agree on what success looks like. You leave with a clear scope and a written proposal.
Pilot Report
4–6 weeks. We work on your real data. You receive a structured analysis with conversation transcripts, sentiment, agent performance, automation opportunities, and impact estimates. Plus a BIL dashboard that stays yours after the pilot.
Production rollout
If the pilot validates the value, we build together. Voicebots, chatbots, process automation, integrations with your existing stack. Continuous optimization through the BIL feedback loop.
Compliance & Security
Compliance is architecture, not a checklist.
We build from inside the EU, with regulation as a design constraint.
GDPR by design
Building on AWS European regions, with data residency options and processor agreements aligned to GDPR Article 28.
EU AI Act ready
Transparency, documentation and audit trails built in. Ready for the August 2026 enforcement, not retrofitted.
End-to-end encryption
At rest and in transit, with audit logging, RBAC and per-tenant isolation for enterprise deployments.
Ready to start
See what your calls are actually saying.
Start with a Pilot Report on your real data. 4–6 weeks. A concrete deliverable. No long-term commitment until you see the results.
Start Pilot Report